Shipping + Returns

SHIPPING + RETURNS

DOMESTIC SHIPPING

Orders placed Monday-Friday before 12 PM EST will begin processing that day, excluding holidays, and will ship within 1-2 days. Orders placed after Friday at 12 PM EST will be shipped the following week. Once your order has shipped, you will receive a notification with a tracking number. 

Domestic orders will ship via USPS or Fedex. Please allow up to 5 business days to receive your order after you receive tracking. Please note that orders shipping to a PO Box or APO address ship via USPS.If you have questions about typical shipping times to your address, please email orders@tayloralexandria.com for more information.

COVID-19

We have experienced a large demand for ours producst that we had not expected or predicted. As we are beyond thankful and grateful for this. We are experiencing slight delays on certain products. Our  products are cut and sewn in LA then hand dyed / packaged in Miami. The restock shipments from L.A. sometimes take longer due to employees taking extra precaution to ensure the best safety and health practices.  
 
We are doing our utmost to ensure as little as a delay as possible to you. Just in case, please allow 5-7 extra days for shipping. 

EXCHANGES

Please email orders@tayloralexandria.com for more information.

Online orders may be returned for store credit only. We are unable to offer refunds. All orders from our LAST CHANCE collection are FINAL SALE. You must email within three (3) business days of receiving the merchandise. The merchandise must be in its original condition with the original packaging. Items that have been worn are not eligible for exchange. Shipping and handling charges are non-refundable. The customer is responsible for return shipping costs. 

If your returned item does not meet the above requirements, your merchandise will be shipped back to you at your expense. 

Exchanges must be sent via U.S. Postal Service, FedEx, or UPS. We recommend insuring your shipment. We are not responsible for lost or damaged packages. Be sure to package exchanges in their original packaging. Items damaged from improper packaging will not be accepted. Once your package has been received, your store credit will be processed within 10 business days.

 

DAMAGED/INCORRECT OR MISSING ITEMS

If you receive an item that is defective, damaged or incorrect, you must notify us via email within three (3) business days of receiving the merchandise. We’ll email you a shipping label for to return the merchandise. Once you receive the label, please return damaged items with the original box and packaging. A replacement will be sent, if available, upon receipt. Items damaged due to buyers’ negligence will not be accepted. All goods must be unworn in order for exchange or refund.